Frequently Ask Questions
Client issues:
No. There is no minimum. You can just make one order a year!
There are only one ways: using the online form on Mobile App.
You only need to book 30 minutes in advance if the first delivery is within travel zone 1, one hour in advance if in travel zone 2 and 1.5–2 hours if further out of.
The courier will ask you to sign in the app on his/her smartphone. In addition, the courier will contact you before arriving at the address so you will be able to identify him/her.
How we work:
We have tried to answer all your questions about delivering for online stores here.
No, the courier will deliver the goods in the same packaging they were collected in.
Booking and changing an order:
If the delivery address of the order is within the same city, the parcel will be delivered on the same day of pickup. It depends on the pickup time. And if there is a parcel in another city or a long distance, the distance and time to reach there are considered.
Prices won't change due to the rebranding, and still depend on supply and demand as usual — no changes in SLA due to the new brand. Flynto offers one of the most affordable rates in the market, starting at ₹40 (Upto 3 kg within 3 km) plus an additional ₹7 per kilometer and additional ₹3 per kilogram for motorbike deliveries. Flynto's delivery services are accessible through our website and mobile app, available for Android and iOS. Business owners can also create a business account to enjoy booking prioritization, 24/7 chat support, and other services for business owners.
When you fill in the form, you can use the free Preferred Courier service in your online account. You can choose couriers you have used before and whom you have given a 5 star rating. Your chosen courier will receive a message that you would like them to deliver your order. If the courier wants to take the order, he/she clicks on it.
Yes, as long as this time is sufficient for the courier to get from one address to the other.
On the form, add your collection point separately as a return address.
If you change the order after the courier has set off, you will be charged ₹ 200. You can make changes through your online account or by phone, but these changes have to be agreed with the courier.
Fulfilling orders:
We can always find a courier, the only issue is time. For example, it can sometimes take up to an hour to find a courier if you book a courier on Friday, which is the busiest day of the week.
Our system works on the basis of responses. So far, no couriers have responded to your order. Depending on the day and the route, it can take from one minute to an hour to find a courier.
You will receive a text message or email. The recipient will also receive a text message notifying them that the courier is coming (unless the delivery is a surprise).